Refund and Return Policy

Thank you for shopping at Highness. We strive to provide you with the highest quality cannabis products. Please read our refund and return policy carefully.

  1. Eligibility for Returns

    Due to the nature of our products and local regulations, we generally do not accept returns or offer refunds. However, exceptions may be made on a case-by-case basis for the following reasons:

    • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 24 hours of receiving your order with photographic evidence of the damage or defect.

    • Incorrect Product: If you receive the wrong product, please contact us within 24 hours of receiving your order so we can correct the mistake.

  2. Non-Refundable Items

    The following items are non-refundable:

    • Products that have been opened or used, unless they are defective.
    • Products that are not in their original packaging.
    • Products returned after the 24-hour window for reporting issues has passed.

  3. Return Process

    If your return is approved, we will provide instructions on how to return the item. Please note that you may be responsible for the return shipping costs, depending on the reason for the return.

    To initiate a return, please follow these steps:

    • Contact our customer support team via the contact form on our website within 24 hours of receiving your order.
    • Provide your order number, a description of the issue, and photographic evidence (if applicable).
    • Our team will review your request and determine if it meets the criteria for a return or refund.

  4. Refund Process

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your payment provider.

  5. Exchanges

    We do not offer direct exchanges. If you need a different product, please follow the return process for the original item (if eligible) and place a new order for the desired product.

  6. Cancellations

    Orders can be cancelled before they are shipped. If you wish to cancel an order, please contact us immediately. Once an order has been shipped, it cannot be cancelled.

  7. Contact Us

    If you have any questions about our refund and return policy, please contact us via the contact form available on our website. Or feel free to give us a call!